Refund Policy

Last Updated: September 5, 2024

At Jeffrey Dulaney, we strive to ensure that our products and services meet the highest standards of quality. If, for any reason, you are not fully satisfied with your purchase, please review the following policy for information on how to request a refund.

1. General Refund Policy

Our goal is to provide you with products and services that bring value and satisfaction. However, refunds may be granted under the following conditions:

Digital Products (E-books, Software, etc.): Refund requests for digital products will be considered only if the request is made within 7 days of purchase and if the product has not been downloaded or accessed. Due to the nature of digital goods, once a product has been accessed, refunds cannot be processed.

Services: For services such as coaching or consulting, if you are unsatisfied with the service received, you may request a refund within 14 days of the service being rendered. Refunds will be issued based on the specific terms outlined in your service agreement.

2. Refunds for Book Purchases (Amazon)

For any book purchases made through Amazon or other third-party platforms, refunds must be requested directly through the platform from which the product was purchased. We cannot process refunds for items sold by Amazon or other retailers. Please review the refund policy of the respective platform to initiate the process.

3. How to Request a Refund

To request a refund for eligible products or services purchased directly from Jeffrey Dulaney, please contact us at:

Mailing Address:

Jeffrey Dulaney
PO Box 5381
Goodyear, Arizona 85338

Email: info@jeffreydulaney.com

In your refund request, please include:

Your full name.
The product or service purchased.
The date of purchase.
The reason for requesting a refund.

We will review your request and respond within 5 business days. Approved refunds will be processed through the original payment method used at the time of purchase.

4. Non-Refundable Items

The following items are not eligible for refunds:

Products that have been accessed, downloaded, or used.
Custom services or consulting where work has already been performed.
Items purchased through third-party platforms (e.g., Amazon).

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our products or services constitutes your acceptance of the current terms of this Refund Policy.

For questions regarding this Refund Policy or to initiate a refund request, please contact us using the information provided above.